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This project showcases the development of a Pet Shop Needs Management application in ServiceNow, enabling users, clerks, and managers to efficiently handle orders and inventory. Users can place and track orders via the Service Portal, while clerks and managers manage approvals, stock, and reporting. The system leverages role-based access, automated notifications, and data analytics to streamline operations and improve the overall user experience.
Key Features
- • Role-Based Access Control: Users, clerks, and managers have tailored access to orders, inventory, and approvals to ensure secure and efficient operations.
- • Service Portal Ordering: Users can place orders, choose item brands, and track their status through an intuitive ServiceNow Service Portal interface.
- • Order Management for Clerks: Clerks can view, update, and process orders, while managers oversee approvals and stock management.
- • Automated Notifications: Users and managers receive alerts for order updates, low stock, and approaching item expirations.
- • Reporting & Analytics: Managers can generate monthly sales and popularity reports, and export or import data via Excel to streamline operations.
- • Multi-Item Orders: Users can add multiple items per order with price variations depending on the selected brand.
Project Screenshots
• ServiceNow Platform
Built using ServiceNow Scope Application
Manage all orders (Clerk's View)
• Service Portal for Users
Built using ServiceNow Scope Application
Service Portal Homepage